Solutions for eCommerce Teams

eCommerce Analytics That Convert Shoppers Into Customers

Take the guesswork out of eCommerce conversion rate optimization. Understand why shoppers decide to purchase or abandon their carts. Make smarter, and faster data-backed decisions that drive online sales.

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Surface new opportunities to retain and convert customers

  • Visualize how shoppers engage within pages, including all their behaviors, from clicks to downloads
  • Gain insights for conversion rate optimization to improve overall customer journeys
  • Optimize each page for a unique shopping experience
See how Zoning Analysis works

Quickly resolve barriers to conversion

  • Uncover the root cause of frustrations that prevent shoppers from completing their journey, such as slow page load speeds, errors, and UX frustrations.
  • Prioritize design and content improvements for better customer engagement
  • Detect deviations from ideal paths fast. Identify and implement resolutions to recover potential losses in conversion and revenue.
  • Receive alerts when anomalies occur for immediate diagnosis and remediation.
Learn how Session Replay can help

Conduct better tests and make faster data-driven decisions

  • Extract and interpret behavioral data to inform hypotheses and create winning experimentation strategies.
  • Identify the best new opportunities for revenue through redesigns and new customized experiences.
  • Uncover why you’re getting specific customer feedback and quantify its impact.
Learn about Zone-Based Heatmaps

Automatically surface insights to increase conversions

  • Get an automated view of e-commerce optimization opportunities ranked by impact.
  • See the most significant journey anomalies and opportunities at a glance.
  • Identify specific frustrations that cost you money.
  • Set alerts for certain KPIs related to your content 
Learn how AI can be a game changer

Read more about how we power eCommerce teams

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    2023 Retail Digital Experience Benchmark

    Measure what matters most to your customers to optimize engagement, boost efficiency, fuel customer satisfaction and drive ROI and growth.

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    Future 23: CX Predictions for 2023 and Beyond

    In the eBook, we’ve gathered 23 top predictions for customer experience from experts and digital professionals at CX circle London 2022.

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    Digital Experience Analytics for Retailers

    Read how you can optimize your customer journeys to increase engagement, conversions and brand loyalty.

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Solutions for Digital Marketing Teams

Powerful yet intuitive analytics for Digital Marketing Teams

Make sense of what content and pages to optimize, understand the user journey and improve your conversion rates.

Learn how CS can benefit your Digital Marketing team

Want to try the product for yourself?

Discover more human analytics.

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