Last updated: January 31, 2024 (v2024.1)
Contentsquare Sub-processors List
The following table outlines Contentsquare’s current affiliates and third-party Sub-processors who are authorized to Process Personal Data in connection with Contentsquare Services:
1. Affiliate Sub-processors
Affiliates and third parties involved in the provision of services to our customers:
Name | Type of Services | Type of Data | Location | Privacy Policy |
Content Square SAS | Consulting, Support, Maintenance, Implementation, and Development | Corporate, Visitor, Usage | Paris, FRANCE | |
Content Square, Inc. | Consulting, Support, Maintenance, and Implementation | Corporate, Visitor, Usage | New York, USA | |
Content Square Ltd. | Consulting, Support, Maintenance, and Implementation | Corporate, Visitor, Usage | London, UK | |
Content Square Israel Ltd. | Consulting, Support, Maintenance, Implementation, and Development | Corporate, Visitor, Usage | Tel Aviv, ISRAEL | |
Content Square Singapore PTE | Consulting and Support | Corporate, Visitor, Usage | SINGAPORE | |
Content Square Spain, S.L. | Consulting and Support | Corporate, Visitor, Usage | Madrid, SPAIN | |
Content Square GmbH | Consulting and Support | Corporate, Visitor, Usage | Frankfurt, GERMANY | |
Contentsquare Japan G.K. | Consulting and Support | Corporate, Visitor, Usage | Tokyo, JAPAN | |
ContentSquare DXA SAAS Solutions LLC | Consulting and Support | Corporate, Visitor, Usage | Dubai, UAE | |
Contentsquare Italy S.r.l. | Consulting and Support | Corporate, Visitor, Usage | Milan, ITALY | |
Contentsquare Egypt | Consulting and Support | Corporate, Visitor, Usage | Cairo, EGYPT | |
Clicktale (UK) Limited | Consulting, Support, Maintenance, and Implementation | Corporate, Visitor, Usage | London, UK | |
Hotjar Limited | Consulting, Support, Maintenance,Implementation and Development | Corporate, Visitor, Usage | MALTA | |
Heap Inc. | Consulting, Support, Maintenance,Implementation and Development | Corporate, Visitor, Usage | Wilmington, USA |
2. Cloud Storage Sub-processors
Sub-Processors we use to store Personal Data:
Note: The default storage location for our Customers’ Personal Data is the following:
- our US-based Customers’ Personal Data is stored in the US,
- our EU-based Customers’ Personal Data is stored in the EU,
- our APJ-based Customers’ Personal Data is stored in the US, except for our Japan-based Customers’ Personal Data which is stored in the EU.
Name | Type of Services | Type of Data | Location | Privacy Policy |
Amazon Web Services, Inc. | Data Hosting | Visitor, Usage | USA: Virginia (primary) and Oregon (backup) European Union: Ireland (primary) and Sweden (backup) | |
Microsoft Azure | Data Hosting | Visitor, Usage | USA: Virginia (primary) and Washington (backup) European Union: Ireland (primary) and Netherlands (backup) |
3. Region-specific Sub-processors:
Name | Type of Services | Type of Data | Location | Privacy Policy |
Converteo (for customers located in West Europe) | Support, Maintenance, and Consulting | Corporate, Visitor | Paris, FRANCE | |
Dentsu Manchester Limited (for customers located in North Europe, Germany, Austria, and Switzerland) | Support, Maintenance, and Consulting | Corporate, Visitor | Manchester, UK | |
Wunderman Thompson Data Consulting, LLC (for customers located in the Americas) | Support, Maintenance, and Consulting | Corporate, Visitor | New York, USA |
4. Other Sub-processors:
Name | Type of Services | Type of Data | Location | Privacy Policy |
| Atlassian Pty Ltd (Jira) | Ticketing platform | Corporate, Visitor | Sydney, AUSTRALIA | |
Datadog, Inc. | Cloud applications monitoring | Corporate, Usage | New York, USA | |
Salesforce.com France, S.A.S. (Tableau) | Reporting | Visitor, Usage | FRANCE For more information about Salesforce’s data center locations for Tableau, visit this link | |
Mavenlink Inc. (Kantata) | Implementation management and support | Corporate | Irvine, USA | |
Skilljar Inc. | E-learning and certification | Corporate | Seattle, USA | |
Zendesk, Inc. | Customer service platform | Corporate, Visitor, Usage | San Francisco, USA |
DEFINITIONS
“Contentsquare Services” means the products and services provided by Contentsquare to Customer under an agreement.
“Personal Data”, “Processing”, “Processor”, “Sub-processor” shall have the meaning as defined under applicable data protection laws.
“Corporate Data” means Personal Data that relates to both (a) Customer’s relationship with Contentsquare, including the names or contact information of individuals authorized by Customer to access Customer’s account and billing information of individuals that Customer has associated with its account and (b) Contentsquare prospects, leads and potential Customers, including names and contact information.
“Usage Data” means Personal Data processed as part of the use of Contentsquare Services and websites by Customers and other third parties, including but not limited to online identifier and behavior data.
“Visitor Data” means Personal Data that relates to a Customer’s website/mobile application visitor processed through Contentsquare Services.
SUBSCRIBING TO UPDATES TO THE SUB-PROCESSOR LIST
To subscribe to updates concerning Contentsquare's Sub-processor List, please use this Request Form or send an email to privacy@contentsquare.com with a request to subscribe, and you will be provided with updates on any changes in this list.
REQUESTING MORE INFORMATION ABOUT A SUB-PROCESSOR
For any additional information concerning Contentsquare’s data processing practices or any specific Sub-processors, please send an email to privacy@contentsquare.com identifying the Sub-processor and the requested information.
OBJECTING TO A SUB-PROCESSOR
A customer (Data Controller) may object to Contentsquare use of a specific Sub-processor in accordance with the terms of the Data Processing Agreement governing the relations between the parties. Such objection may be sent by email to privacy@contentsquare.com (subject line “Sub-processor Objection”) containing the following information:
- Customer Entity Name
- Sub-processor Entity Name
- Grounds for Objection
- Requestor Name
- Requestor Email
Objections must be based on legitimate data protection grounds in accordance with the terms of Contentsquare’s standard Data Processing Agreement.