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6 min read

Unlocking growth: 5 essential digital analytics trends for 2024

The global revenue of the big data analytics market is due to double over the next five years—from 350 billion in 2024 to 656 billion in 2029. No wonder digital professionals believe that data-driven insights will be a top trend in the customer experience (CX) space for 2024. According to our What’s Next in CX: […]

3 min read

How Koala adopts simplicity in their UX and product design

Koala on why simplicity is key when designing UX  To design user experiences that actually convert in the age of distraction, Scott Shillinglaw, Senior Digital Product Manager at Koala, lives by three words – less is more.  At CX Circle Sydney, Scott reflects on how embracing simplicity helped the team improve engagement and conversion metrics. […]

2 min read

How to use AI to future-proof your brand

We stand at the forefront of a transformative era where technology, especially artificial intelligence (AI), reshapes how brands engage with customers. Leveraging AI to create better digital customer experiences is no longer just an option; it’s necessary for future-proofing your business. At CX Circle New York City, industry experts and leading brands shared their customer […]

5 min read

Digital Experience in the New Era: A Q&A with Bazaarvoice and Monetate

Contentsquare’s annual global event, CX Circle, is just around the corner. This year’s event, hosted on September 28, is focused on the new era of digital experience. So we sat down with our technology partners speaking at the event, Bazaarvoice and Monetate, to get their thoughts, advice and predictions for the evolution of digital experience. […]

3 min read

The AI-powered future of customer experience

We’re entering a new era of digital experience. In an environment where brands constantly strive to outdo one another, the critical differentiator is no longer just the quality of the product or service; it’s the digital customer experience. With advancements in artificial intelligence (AI), the future of customer experience (CX) is limitless and continually evolving. […]

3 min read

5 reasons to attend CX Circle Sydney

Enter the new era of digital experience  The trends and technology you have to keep up with can get overwhelming, so let’s make life a little easier for you. Step into the future with us at CX Circle Sydney  as we reveal what you actually need to focus on to succeed in this new era […]

3 min read

How Norwegian Cruise Line improves mobile customer journeys using Contentsquare

With Contentsquare, Norwegian Cruise Line can help multiple teams accomplish a common goal: Help users get through a complex mobile customer journey with minimal steps and friction points. Planning, researching and booking a vacation can often lead you down a complex and complicated user journey. Navigating travel dates to destinations, accommodations and transportation can be […]

4 min read

Golf Digest Online on the value of improving customer experience

The importance of improving the customer experience  No one wants a bad user experience. Improving customer experience is essential as it boosts customer satisfaction and loyalty, provides a competitive advantage, increases conversions and sales, reduces customer churn, fosters a positive brand perception, and facilitates data-driven decision-making. Prioritizing a seamless online customer journey enhances a business’s […]