Blog

Blog - Financial Services

  • 6 min read

    Beyond the pandemic: What’s next for the financial services industry?

    Are you ready to deliver exceptional CX experiences within the FinServ sector? Download our Fate of Finance report for an in-depth look at what the future holds, according to twelve digital leaders from global banking, financial services, and insurance businesses. Financial services: digital transformation The global pandemic forced many banking, financial services, and insurance companies […]

    Katie Leask

  • 2 min read

    RBS & Contentsquare – Reinventing a business model to provide world-class customer experience

    Getting your digital experience right matters. Research by Aberdeen Group has shown that delivering a good digital experience results in up to 15% uplift in customer retention rates, up to 7x improvement in annual company revenue and up to 6x improvement in customer satisfaction rates. The Royal Bank of Scotland (RBS) is a prime example of how […]

    Royal Bank of Scotland

  • 3 min read

    Every Financial Services Customer is a Digital Customer

    Contentsquare helps global financial services providers improve customer experience and business results.

    Contentsquare